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Customer Service

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Q: How do you ship?

We ship via UPS, FedEx and various LTL carriers.

Q: When will my order ship?

Most orders placed by 1pm CST Mon-Fri will ship within one day.

Q: How long will Ground Shipping take to get to me?

Shipping times depend on what state you are shipping to. If your package is time critical please call 1-866-523-7168 to request expedited processing.

Q: Will you ship internationally?

At this time, we only ship to the continental US, Alaska, and Hawaii.

Q: Why is the shipping so expensive?

Shipping charges includes handling, shipping materials, as well as the actual shipping rates from the manufacturer where applicable.

Q: Can I choose a faster delivery method than Ground?

Yes, you may also choose 3-Day, 2-Day Air, or Next Day Air via UPS or FedEx. Order must be in by 1 PM CST. PLEASE CALL TO CHECK CURRENT INVENTORY FOR RUSH ORDERS. Online inventory count is accurate, but not guaranteed.

 
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First Place Supply (1stplacesupply.com) Privacy Policy
We are committed to protecting your privacy at First Place Supply. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way.

Cookies
Like many other Web sites, First Place Supply uses cookies to identify members so they don't have to re-enter a user id and password when they, for example, wish to see which products were previously viewed or left in the shopping cart. Cookies also help us improve your experience and display more prominently goods and services that might interest you. If you do not have cookies enabled, you must enter your password each time you access our site or any of its member features.

Third Parties
First Place Supply may provide third parties such as Google Analytics with aggregate statistics about traffic patterns and related site information. This data reflects site usage patterns gathered during customer visits to our Web site each month but does not contain behavioral or identifying information about any individual member. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our site and thus improve our content offerings. First Place Supply may also may use third party companies to provide delivery of e-mail newsletters and other messages over e-mail. Also be aware that we may buy and sell business assets and/or divisions; customer information is generally part of such a sale.

Security
We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases private. Any transactions made online are secured through an SSL certificate and may be verified by the link on the home page. However, we are not responsible for any breach of security or for the actions of any parties.

Obtaining your consent
By using our Web site, you give First Place Supply, Inc. permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register at 1stplacesupply.com, you authorize First Place Supply to use information you provide to personalize the information we deliver to you. First Place Supply, Inc. reserves the right to amend this policy at any time.

Questions?
If you wish to change any information you have given us, or have any questions on our Privacy Policy, you can contact us at contact@firstplacesupply.com.
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Do you accept returns?
We accept returns that are shipped within 30 days of customer receiving order.

Under what condition will you not accept a return (package opened, worn, etc)?
Product must be in like-new condition. If it is to be resold, all packaging, paperwork, and hardware must be present and in good condition.

What does the customer need to do to start the return process?
Please call us to confirm eligibility for the return.

Where do they ship the return?

First Place Supply
ATTN: (PO)
47 N. US Highway 91
Pocatello, ID 83202

All returns must be made via UPS Ground or FedEx with tracking number provided to us upon shipment.

Is a RMA (Returned Merchandise Authorization) required?.
No. However you will need to contact us to insure that you are eligible for a return. We cannot guarantee that your account will be credited without first calling to authorize return. You will also need to provide a tracking number for the shipment once it has been shipped.

Who pays for the product to be shipped back? Under what conditions will you pay for the shipping?
If the product(s) is defective or the wrong product was shipped, we will cover the cost of shipping back to us. This amount will be equal to the shipping that was originally charged to ship the package. This amount will be reimbursed when the refund is credited to customer account.

When will the customer get their money back?
We will credit the account within one week from when we receive the product, which gives us time to inspect the product. It is up to the customer's credit card/bank as to how soon the money is put back in their account.
Will you refund the customer’s money in the same way they paid for it?
Yes, except for cash or money order - at which point a check will be written.

Is there a restocking fee?
Yes. 15% of the cost of the merchandise will be deducted from your return unless arranged otherwise. 
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Q: Do you accept purchase orders (P.O.)?

Yes, from well distinguished companies. Please contact us or provide full contact information when placing your order.
If you just need an invoice to for payment we can provide that for you before shipping as well.

Q: Can I pay by COD?

No. Payment is required in advance for all purchases unless you have an account with First Place Supply. We accept all major credit cards. We also accept personal checks or money orders drawn on US banks.

 

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Q: Do you price match?

No. We understand that these products are important, so we try to make our pricing as affordable as possible, but cannot compete with large chains or closeout pricing. However, we do offer quantity discounts.

 

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Q: Did you receive my on-line order?

Once your order is complete, you will see a final page that says "Order Successfully Completed!" It will also include a confirmation number. If you do not see these, your order did not go through.

When the order has completed successfully, an email will also be sent to you with confirmation number and all your order information. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was sent to your junk email folder.

If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at 866-523-7168.

 

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Q: Why do you need my e-mail address? What do you do with it?

We will only use you e-mail address to contact you about your order OR to send information that you have requested from us. (Such as our newsletter or quotes.)

We do not sell any of our customers information to other companies.

Q: If the item I purchased is not what I need, can I return it?

First Place Supply, Inc. has a 30 day return policy on most items. In order to receive a refund, please make sure the product is in "like new condition", and has the original retail packaging and instructions. We ask that you call us for a Return Merchandise Authorization number before sending any product back. Shipping cannot be refunded. A restocking fee of 15% will be applied unless otherwise arranged.

Q: Is it safe to place my order on-line?

When you place an order or enter personal information anywhere on our website, you are on a secure server. Note the HTTPS in your browser URL which signifies "secure". All data is encrypted to protect it from unauthorized access.

However, if you are still not comfortable placing your order on-line, you can call us at 866-523-7168.

Q: Did you receive my on-line order?

Once your order is complete, you will see a final page that says "Order Successfully Completed!" It will also include a confirmation number. If you do not see these, your order did not go through.

When the order has completed successfully, an email will also be sent to you with confirmation number and all your order information. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was sent to your junk email folder.

If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at 866-523-7168.